With the release of ChatGPT, AI now promises to be at the service of ordinary people and not a technology that can only be accessed by deep technical expertise. In fact, ChatGPT is the fastest growing consumer application in history, with 100 million users in the first two months since its launch.
While the potential applications for democratizing AI are exciting, it also raises concerns about its impact on society. Elon Musk, along with more than a thousand other tech leaders, has called for a halt to the development of artificial intelligence, citing concerns about how it could negatively affect human development.
Business leaders have a responsibility to know the facts and how to use them to strengthen their team. In other words, in the workplace, how can companies benefit from AI without sacrificing the humanity of their business? By letting AI empower your team, not replace it.
The role of artificial intelligence in labor relations
According to David Paulan, business leader and author of this article, the beauty of AI is its ability to automate tasks that would otherwise take incredible time and effort. What is exciting is that AI has the potential to increase enterprise efficiency by orders of magnitude. The scary thing is that your team is worried about whether AI will replace their work.
As an employer, my company seeks to hire people not only for specific skills, but because they fit our culture, want to grow with us as an organization, align with and are passionate about our mission. Only people can achieve these goals, so the question to ask is: How can we leverage AI to make our team more efficient, reduce burnout, and maintain intellectual curiosity?
Let’s take a look at three ways AI can impact business performance and how it can empower team members:
Coding concepts
Artificial intelligence enables workers to program. For example, to update a website, some coding is required.
Therefore, sometimes it is a small part of the coding, and it is not suitable for hiring someone. Instead of hiring someone or spending hours trying to figure out how to do it yourself, we can take advantage of AI by having it write specific lines of code that we need.
data analysis
AI can do an incredible amount of detailed analysis. Instead of spending hours manually reviewing thousands of data points, AI can quickly draw conclusions for you. Once the AI provides you with an analysis of your data set, along with insights into what the data means, you will likely find that you have more brainpower to focus on strategies for using the data.
For example, you can think strategically about how you want to change your product or service and make sure you’re building on your customers’ behaviors. The strategy you develop is based on the work of AI, but allows you to give team members who enjoy the creative side of the job the opportunity to focus more on solving the business problem at hand.
Customer service
Oftentimes, customers have the same general questions. It can be tedious to answer their questions over and over again that require the same answer. Instead of having a team member focus on a repetitive task that lacks creative freedom, you can take advantage of AI.
If a question is asked outside the norm, the representative will of course be necessary to initiate the conversation. However, when this representative can spend less time responding to customer inquiries, they can focus more on customer success, thinking about how they can leverage information from FAQs to shape the company’s product or service. A way that intrinsically addresses core issues.
In this case, your team is focused on implementing solutions to reduce customer orders.
Conclusion
Ultimately, there is no inherent right answer for how to navigate the advent of artificial intelligence. This is a hotly debated topic, and the conversation will continue to evolve. As it evolves, leaders must consider how they can push the boundaries of this emerging technology to empower their teams, not replace it.
Translated article from the American magazine Forbes – Author: David Paulan (one of the founders of Aloa)
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