The Certified Fan system is Ticketmaster’s attempt to ensure loyal fans have access to highly anticipated pre-tour sales, and to combat buyers who are only interested in buying in bulk and reselling tickets at a higher value. If you’ve been planning to attend Taylor Swift, Beyoncé, or SZA shows this year, you’ll likely be familiar with Ticketmaster’s Certified Pre-Sale Program. But for many, the Verified Fan Program is another obscure aspect of Ticketmaster, and it leaves a lot to be explained.
If you’re interested in attending future tour dates powered by Ticketmaster, here’s a handy guide for navigating the Ticketmaster Certified pre-sale program.
What is the Ticketmaster Certified Fan Program?
Verified Fan helps artists sell more of their tickets directly to real fans rather than speculators and sellers. A registration and verification process is used to screen fans before buying tickets and to block bots and scalpers. While not every verified fan is guaranteed to secure tickets, it’s an easy way to increase your odds of buying face value tickets for high-profile tours.
How do I register as a verified fan?
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Each artist uses a dedicated fan-certified registration page for each tour, so you’ll have to register individually for each tour you want to access. If you haven’t already, you will also need to create a Ticketmaster account to register as an authorized fan.
Once you are logged into your Ticketmaster account, you can select the registration page for the tour you want to attend. From there, you’ll choose your preferred tour offer(s) and enter your email and phone number.
When you submit your entry, Ticketmaster will verify each request and review your account to ensure you’re not a bot or exploiter, but just a fan looking to see your favorite artist.
After Ticketmaster reviews your registration request, they will send an email confirming your request the night before the sale begins. If approved, Ticketmaster will send you and only you a text-based access code; The code will be applicable when the Verified Fan Pre-Sale begins and cannot be shared or sold.
What if I sign up, but I’m put on a waiting list?
For high-profile tours, such as Taylor Swift’s “Eras Tour,” there is a limited number of certified fans available to purchase tickets during pre-sale. Therefore, Ticketmaster uses a lottery system to determine which fans will receive an access code for sale and which will be put on a waiting list.
If you are placed on a waiting list and tickets remain on the day of sale, Ticketmaster may send you a text message with an access code allowing you to purchase tickets. Whether you’re on a waiting list or not, an access token doesn’t guarantee tickets; It only allows you to participate in the sale.
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